Support Center
How can we help?
Real humans, real fast. Send us anything you need — order help, custom rug requests, returns, or just a question.
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Quick answers
FAQs
How long does shipping take?+
Orders ship in 2–4 business days. Standard delivery is 5–9 business days within the US.
Can I return a rug?+
Yes — 30-day returns on unused rugs in original condition. We'll cover return shipping on defects.
Do you do custom designs?+
Absolutely. Pick the 'Custom rug request' topic below and send us your concept, dimensions, and reference images.
Where is my order?+
Tracking is emailed when your order ships. If it's been more than 5 days, message us with your order number.